Privacy Policy

Active Form | Privacy Policy

Your privacy matters to us

1. Overview

This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website and services.

If you are using our services and would like to understand how we handle the personal data we collect on your behalf, please refer to our Data Processing Agreement.

If you are responding to a form, please note that Active Form acts solely as a service provider to the individual or organization that sent you the form. For further information, please contact the sender directly.

2. How We Process Customer Data

If you sign up and create an account to use our services, this Privacy Policy explains how we handle your personal data. You are not required to share any personal details while browsing our website. However, creating an account to access our services requires you to provide certain information as outlined in our Service Terms and Conditions (STC).

Who is responsible for processing your data?

Your personal data is managed by BOXPROF d.o.o., a Croatian entity with its registered office at Vitasovićeva poljana 12, 10000 Zagreb, Croatia.

For data protection inquiries, contact us at: gdpr@activeform.ai

Why do we process your data?

We process your information for the following purposes, and retain it for up to five years after the conclusion of our contractual relationship:

1. Service delivery – To provide and maintain our services in accordance with our STC.

2. Legal compliance – To meet obligations under tax and anti-money laundering regulations.

3. Communication – With your consent, we may send you newsletters and respond to inquiries.

4. Security and improvements – To ensure platform integrity, detect fraudulent activities, and enhance user experience.

5. Statistical analysis – Using anonymized data to assess and optimize our services.

You may withdraw your consent at any time.

3. Data Sharing and Disclosure

We share your personal data with trusted service providers who assist us in delivering our services under strict confidentiality and security measures. A list of these providers can be found in Annex A.

We may also disclose your data when required by law or to protect our legal interests.

4. International Data Processing

Your information may be processed and stored in locations outside the European Economic Area (EEA), where data protection laws may differ. We have implemented Standard Contractual Clauses with third-party processors to ensure compliance with data protection standards.

By using our services, you acknowledge and agree to these international data transfers.

5. Your Rights

You have the right to:

• Withdraw consent at any time.

• Request access, correction, or deletion of your data.

• Restrict or object to the processing of your data.

• Request the transfer of your data to another provider (data portability).

To exercise these rights, contact us at gdpr@activeform.ai

If you believe your data rights have been violated, you may file a complaint with the relevant supervisory authority.

6. Keeping Your Information Up to Date

You can update your personal data at any time through your account settings or by contacting us. It is your responsibility to keep your information accurate and current.

7. Privacy Policy Updates

We may update this Privacy Policy from time to time. Continued use of our services after any modifications signifies your acceptance of the updated terms.

Annex A

Third-party service providers processing data on our behalf

Service Provider Purpose Access to Sensitive Data Processing Location

OpenAI LLC AI services for form responses and data analysis No US

Amazon Web Services Data storage and management No US

BOXPROF d.o.o. Customer and technical support services No Croatia

If you have any questions about this Privacy Policy, feel free to reach out to us at gdpr@activeform.ai.